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Custom Reports API - what use if I can regenerate report only by using GUI?
Hi.
I have a case where employee has changed "employment_type", but change was not reflected in custom report until I pressed "regenerate" icon in custom report GUI.
It a bug? What triggers automatic regeneration?
Hello Ammar,
Thank you for getting in touch with us. I have been interfacing with the Product Team responsible for this feature and can confirm that this has been deemed a bug, after their initial investigation.
In order for us to resolve this in the quickest timeframe possible, might I suggest that the following steps be adopted from your side:
"So that we can capture all the information we need to tackle the bug, please use Find Answers (https://support.personio.de/hc/en-us/articles/5659436229277-The-Find-Answers-Section), to either open a ticket or request a call back and then Service can take over to log a bug."
Thank you for using Personio APIs.
Amrit
I've clicked on above link, clicked on "submit a request", but I got the response saying:
"We have recently changed our contact flow and can now only answer and support our customers' product questions if these requests come through Find Answers. ... The contact form from our Helpcenter should only be used for emergencies such as if you are unable to use the Find Answers feature e.g. if you are locked out of your Personio account or Find Answers is not currently functional for you."
It's too much time consuming for me, I just want to report a bug.
This comment has been deleted
Hey Ammar,
My apologies for the slight miscommunication; The intent behind adding the link above was not to click on "Submit Request" on that link. It was instead to guide you to the Find Answers section within the Personio UI and to raise the request there.
The reason we have implemented the flow this way is to gather the required information in a structured fashion, so as to resolve this bug ASAP for you. May I kindly request you to use the Find Answers feature and raise your bug there?
Thank you for using Personio APIs.
Amrit
I'm sorry, but your bug submission process makes no sense.
OK, I've clicked on the link, and entered "custom report not regenerating automatically" under the "What can we help you with?" area. There are 145 Help Center articles. Yes, I'm tempted to click on "Submit a request" because I want to submit a request, but you're saying that even though I want to submit a request, I should not click on "submit a request" but to what, click on an article I know will not answer my question?
Also going through "Help / Find Answers" renders 69 results, none of which solve my problem. I believe your bug submission process is broken.
I've already let you know there is a bug, why don't you simply take it with the people you work with, why do I have to do anything?
Hey Ammar, thank you for your question. As Amrit said, we would kindly ask to submit the bug via find answers or with our support here: https://support.personio.de/hc/de/requests/new?ticket_form_id=6083025172381
The reason behind this is that we will need information from you to investigate the issue at hand, and via submitting this bug you are opening an interface for us to communicate via. I hope that makes sense.
All the best,
Christoph
But if I'm correct, I've already submitted the request using the form, which resulted in #606218, which resulted in someone telling me "The contact form from our Helpcenter should only be used for emergencies such as if you are unable to use the Find Answers feature e.g. if you are locked out of your Personio account or Find Answers is not currently functional for you.", and he declined to accept the ticket submission. Or are you talking about something else?
Hello Ammar,
I wanted to confirm that a colleague of ours from Support had reached out to you a few days back regarding this issue?
Thank you for using Personio APIs.
Amrit
yes, but it's a bit of a struggle because he first said "When changes occur in the system, Custom reports have to be regenerated manually to reflect the latest changes. That is the reason why there is the Regenerate report icon - see screenshot", basically saying the custom report API has no purposae as it wuold first need to be regenerated manually, then he said he would check with product team. Very complicated.
Hey Ammar,
Thank you for confirming. I do empathise with the fact that it could feel a bit unwieldy to interact with multiple Personios, while trying to solve an issue but I do want to reassure you that it is a function of the fact that we want to gather all the relevant information and also to involve the right folks from our side to help you out, in the shortest timeframe possible.
We will, however, definitely look at streamlining our processes to better serve you and other customers based on your feedback.
Thank you for using Personio APIs.
Amrit
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